Frequently Asked Questions
Have a question? We’re here to help
Check our frequently asked questions below, or reach out to our support team directly
Getting the perfect fit is essential for your comfort. We highly recommend measuring your underbust and Bust before placing an order.
If you are between sizes, we suggest sizing up for a more comfortable fit. For detailed measuring instructions and international size conversions, please visit our full Size Guide page.
To maintain the shape, elasticity, and fabric quality of your items, please follow these care instructions:
- Hand Wash (Recommended): Gently wash in cold water (under 30°C) with a mild lingerie detergent.
- Machine Wash: Always hook the clasps, place the items in a structured lingerie wash bag, and use the delicate/gentle cycle with cold water.
- Drying: Do not tumble dry, bleach, or iron. Gently press out excess water and lay flat or hang to dry in a shaded area.
Yes, we do! We currently ship to multiple international destinations(Taiwan, Hongkong, Singapore)
Delivery times vary depending on your location, but international orders typically arrive within 10 to 14 business days after dispatch. Once your order is handed over to our logistics partner, you will receive an email with your tracking link.
We process orders very quickly to get your items to you as soon as possible.
If you need to change your shipping address, adjust the size, or cancel your order, please contact us at shuangcs.tw@gmail.com within 2 hours of placing your order. Once the order status changes to "Processing" or "Shipped," we are unfortunately unable to make any modifications.
We offer secure payment options for our international customers. We currently accept major credit cards (Visa, MasterCard, JCB) and mobile payment methods (such as Apple Pay). All transactions are encrypted and processed securely.